The amount may vary with the different doctor and the illness that is treated. Consultation with a general practitioner ranges from RMB798 to RMB2,035, whereas consultation with a specialist ranges from RMB935 to RMB3,444. In addition an after-hours surcharge applies for consultations between 7 and 10pm. After 10pm, an urgent care surcharge applies. Please refer to the fee schedule at the medical centers for more information or feel free to raise any queries with our customer service representatives.

Most insurance policies require the patient to pay some portion of the cost of the care they receive. You will be responsible for non-covered charges, co-payments, or deductible amounts if any. The amount will vary depending on your specific plan and will be billed once we receive the Explanation of Benefits of your plan from your insurance provider.

Yes. The billing officer will ask for your co-payment or deductibles after your consultation. If we do not have a record of your co-payment or deductible information, you will be billed once we receive the Explanation of Benefits of your plan from your insurance provider.

The length of time it takes the insurance companies to process a claim varies greatly and can be quite long. Approximately 3 days after your visit or stay the charges will be sent to your insurance company. The length of time for them to respond to the claim is an average of two months or more.
If there is a balance due, you will receive a letter indicating the portion that your insurance company has covered and the amount that you are responsible for. An official statement will be mailed to you in approximately 30 days after notification is received from your insurance company.

We will not direct bill the following items:

• Over the counter drugs.
• Vaccines or medications ordered from the UK Pharmacy.
• Promotional packages subject to terms and conditions.
• Certain aesthetic medical, dental and surgical treatments, not covered by your policy.

You are legally responsible for your bill at the time you receive Shanghai international medical services from ParkwayHealth. On your behalf ParkwayHealth will complete the insurance claim form and send it to your insurance provider directly. In order to properly complete the insurance claim form for you, you are required to complete the registration form and to provide us with information pertaining to your insurance that can be found on your insurance card. You should sign your bills and claim forms for every visit.

Yes. On your first visit with us, you are required to complete the registration form and to provide us with information pertaining to your insurance that can be found on your insurance card. It is advisable to have your insurance card with you on all subsequent visits if possible.

The central billing office for ParkwayHealth Medical and Dental Centers is located at the Jian Guo Xi Rd #135, 1st Floor. A billing service representative is available Monday through Friday 9:00 am to 5:00 pm to help you over the phone or in person with any questions or concerns you have about your bill.
You can reach the billing office at 021-64451515 ext. 7633 or e-mail: billingenquiry@parkwayhealth.cn.