Medical Insurance Partners
For your convenience, we have asked each insurance company we work with to provide a brief introduction to their services in order to help patients to make their decision.
We are continually working to expand the list of insurance companies with whom we have a direct billing agreement. We also have direct billing arrangements with numerous Japanese insurance companies; for more information, please e-mail us.
Aetna
Direct Billing for AGB(Aetna Global Benefits) members only, for both inpatient and outpatient.
Aetna Global Benefits, the international division of Aetna Inc., is a provider of comprehensive health benefits solutions and health management services for multinational employers, high-net-worth individuals and government entities. AGB's health benefits offerings include medical, dental, vision, life, disability and emergency assistance for employees and high-net-worth individuals who live, work or travel internationally.
Phone: +86 400 881 1269
E-mail: agbservice@aetna.com

MetLife Expatriate Benefits
Direct Billing for MetLife Expatriate Benefits members only, for both inpatient and outpatient
MetLife Expatriate Benefits is an international benefits product portfolio designed specifically for expatriate employees and their families, offering medical, life, disability and ancillary insurance.
Telephone : +1 302 661 8674
Email: wilmclaims.metlifeexpat@alico.com

Allianz
Direct Billing for Allianz worldwide only, for both inpatient and outpatient.
Allianz Worldwide Care specialises in the healthcare needs of expatriates and is backed by the resources and expertise of Allianz AG, one of the world's leading and most respected insurance companies.
Allianz Worldwide Care provides comprehensive insurance products with approved hospital lists, direct access to hospitals and full assistance in locating appropriate medical providers. Where medically necessary, Allianz Worldwide Care will also arrange for the medical evacuation of the expatriate, or his/her family member, to the nearest center of medical expertise. From a menu of in-patient, out-patient and dental products, clients can choose the complete healthcare plan to suit their individual needs.
Phone (from the U.S.): 1 866 266 2182
Phone (from outside the U.S.): 353 1 630 1301
E-mail: client.services@allianzworldwidecare.com

AutoVision
Direct Billing for both inpatient and outpatient.
Autovision GmbH
Laura Heberle-Bosse
Tel. +49-5361-897-4566
Simuna Karadzic
Tel: +49-5361-897-4565
Telefax: +49-5361-897-4599
www.autovision-gmbh.com/

AXA PPP International
Direct Billing for both inpatient and outpatient.
Philips House
Crescent Road
Tunbridge Wells
Kent
TN1 2PL
United Kingdom
Tel: +44 1892 503 856
e-mail: HASInternational.Health@axa-ppp.co.uk
www.axa-ppp.co.uk/

Bupa
Direct Billing for Bupa International only, for both inpatient and outpatient.
BUPA International - the world health service
BUPA International is the world's largest expatriate health insurer, with over 30 years' experience. As part of the internationally respected BUPA Group, it protects nearly 8 million members in 190 countries. BUPA International offers a flexible range of quality schemes to groups and individuals who are living and working abroad.
Phone: (44) 1273 323 563
Email: info@bupa-intl.com

Cseth
Direct Billing for both inpatient and outpatient
The expert of risk management and insurance service, established in 2005, is committed to provide risk management for enterprise and individual, risk consultation, insurance arrangement and claim service. Cseth, insurance of providence, healthcare worldwide.
Cseth spends considerable investment to make the top national insurance claims service platform, which is independent of insurance company, and becomes the fast and fair claim center between client and insurance company for consultation, handling and operating. We have developed a large hospital network which includes not only top chinese public hospital, but also international network of medical service. We provide comprehensive insurance services including applications, claims, consultations, medical treatment and healthcare etc.
Ms Xia
Tel Number: 400-820-2568 * 610
Mobile: 1360 191 9090
Address: 8 Floor,1295 LuJiaBang Road, Shanghai China
Postcode: 200011
Email: Candy0502@cseth.com
Website: www.cseth.com

Cigna
Direct Billing for Cigna International only, for both inpatient and outpatient
More than 25 years of worldwide experience and unparalleled service excellence are the hallmarks of CIGNA International Expatriate Benefits. We provide employers and their expatriate employees with access to a full array of specialized insurance solutions, supported by a 24/7 international service center with multilingual, multi-currency capabilities. Currently serving more than 700 international client companies and covering more than 200,000 expatriates, their families and business travelers.
Phone: 1-800-441-2688 (outside the USA, via AT&T access)
E-mail: cieb@cigna.com

David Shield
Direct Billing for both inpatient and outpatient.
DavidShield, a Managing General Underwriter and Administrator (MGU/MGA), provides alternative global insurance solutions backed by innovation, creativity, and flexibility. DavidShield is a privately held company that offers both expatriate major medical insurance and travel insurance in over 100 countries worldwide.
DavidShield constantly invests in state-of-the art technologies to maintain the highest possible quality, efficiency, and competitiveness in the global market. Committed to performance and guided by the highest standards of integrity, David Shield has a team of employees dedicated to excellent service and absolute devotion to clients.
Contact information:
www.davidshield.com
sales@davidshield.com
Toll Free Number:
South China: 10800-320-0020
North China: 10800-732-0032
For a list of DavidShield worldwide toll free phone number please log-on to www.davidshield.com

Euro-Center
Direct Billing for both inpatient and outpatient.
Euro-Center China
Tel: +86 10 6462 0486
Fax: +86 10 8451 1176
E-mail: beijing@euro-center.com

FESCO
Direct Billing for both inpatient and outpatient.
FESCO Insurance Brokerage Co.,Ltd. is based on the FESCO brand and an internationalized marketing concept with a group of domestic and abroad insurance and risk management professionals. It will provide a complete solution of professional, humanized and omnibearing insurance brokerage, risk management, consulting and other value-added services.
Add: Unit 38, LT Square, 500 Chendu Rd.(N), Shanghai 200003
Tel: +86 021-63589999
Fax:+86 021-63581599

Chartis
Direct Billing for both inpatient and outpatient.
Chartis Insurance Company China Limited
5th Floor, Chamtime International Financial Center
1589 Century Avenue, Pudong New Area
Shanghai 200122 P.R.China
Telephone: (8621) 3857 8000
Fax: (8621) 3857 8003
Website: www.chartisinsurance.com.cn

GMC
GMC Outpatient Direct Claim Service form or GMC Direct Settlement card only.
GMC INTERNATIONAL has been a specialist in expatriate healthcare for 25 years, currently covering over 108,000 expatriate members worldwide. Offering solutions to both companies and individuals, GMC INTERNATIONAL provides a wide selection of products that are:
- COMPREHENSIVE, including maternity, dental and vision care benefits.
- ADAPTABLE, comprising of various levels of benefits and options.
- RELIABLE, with a long-established reputation of swift and efficient claim reimbursement to Insured Members.
- EASY TO USE, thanks to a worldwide network of hospitals and clinics.
Phone: (8621) 5089 0330
E-mail: gmc.asia@henner.com

International Health Insurance Danmark a/s
Direct Billing for Guarantee Letter only.
International Health Insurance danmark a/s (IHI) was established in a country known for its high living standards and excellent social health care. Founded in 1979 and based in the heart of Copenhagen, IHI was originally aimed at Danes who moved abroad and wanted to be covered by a health insurance that was as good as the one they had back home. Demanding clients have all days been part of the everyday life at IHI.
Possibly for that very reason, IHI is one of the world AZs leading companies providing high quality international health insurance and wellbeing concepts. 250,000 private and corporate clients in more than 190 countries rely on IHI and services such as in-house Emergency Center and in-house team of doctors that can provide second opinions etc.
Constant innovation
Since the beginning, IHI has been changing the face of health insurance. As one of the first companies in the industry, IHI moved its business focus from illness to wellbeing. So the insurance solutions offered by IHI are all backed by preventative health services such as online health planners, literature and medical advice.
Phone: +45 33 15 30 99
Fax: +45 33 32 25 60
E-mail: ihi@ihi.com
Website: www.ihi.com

Goodhealth
Direct Billing for both inpatient and outpatient, golden card only.
Goodhealth Worldwide is a specialist international health insurance provider and has been active in this market for over 25 years. It has a reputation for quality and professionalism and is one of the leading international health providers who operate solely in this highly specialised market.
Goodhealth is owned by a strong parent - Aetna Inc. Aetna is one of America's leading diversified health care benefits companies, serving approximately 34.9 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans in both the U.S. and internationally.
Aetna's international businesses include Aetna Global Benefits®, Aetna's expatriate benefits division that focuses on providing comprehensive benefit solutions to employees working, traveling and living in over 100 countries.
Internationally, Goodhealth provides medical expenses insurance for expatriates and local nationals in more than 100 countries. It is unique in having a network of front-line offices in the key expatriate locations - Bermuda, Miami, London, Dubai, Hong Kong, Jakarta and Shanghai - to serve both policyholders and brokers. These service centres are staffed by experienced local people who understand their environment and can handle claims with the empathy and efficiency they warrant
To achieve these high standards heavy reliance is placed upon the quality and dedication of Goodhealth staff. The emphasis and investment in staff development and the right tools to support them, means that Goodhealth is able to offer a consistently high level of service, providing care to customers 24 hours a day 365 days a year.
Hong Kong Office
(South East Asia Pacific Rim)
Goodhealth Worldwide (Asia Pacific) Limited
Toll free number: + 800 624 81000
Tel No: +852 2104 7486
E-mail: enquiries@goodhealth.com.hk

HTH Worldwide
Direct billing services for members of study Abroad group only, for others members Guarantee Letter.
HTH Worldwide is an innovator and leader in helping international employees, students and leisure travelers identify, access, and pay for quality healthcare anywhere in the world. HTH Worldwide combines Internet expertise with global medical knowledge and health insurance experience to ensure the security and peace of mind of international travelers and those who sponsor their travels. Visit HTH www.hthworldwide.com.
Phone (from the U.S.): +1 610 254 8772
E-mail: customerservice@hthworldwide.com

LAMP
Direct billing for both inpatient and outpatient.
LAMP International Healthcare
Suite 335, Apollo Building,
1440 Yan'an Road (M.),
Shanghai 200040, P. R. China
Contact information:
Toll-free no. 400-680-8196
Contacts
Mr. See Toh Mengtong
Mobile: 138-1816-2349
Mr. Gilbert Shing
mobile: 136-0260-4683

MediLink-Global
Direct Billing for both inpatient and outpatient.
Midlink contacts are as follows:
Unit 1902 Merchants Tower, 161 East Lujiazui Road,
Shanghai, China 200120
Tel: 86 21 6859 6828
Fax: 86 21 6859 6829

MSH China
Direct Billing for both inpatient and outpatient.
With over 10 years’ service experience in China, MSH China has successfully developed and implemented the first international standard health insurance program in the Chinese market. Mobility Saint Honoré, one of the largest international health insurance TPA companies in the world is their major partner.
MSH CHINA established the first Third Party Administrator (TPA) Service in China for international health and life insurance products in 2001. They utilize sophisticated claims management software and manage an extensive network of top-tier VIP Chinese hospitals and foreign clinics that provide "direct billing" services. Their Direct Billing Network in the Greater China region now includes over 200 excellent medical facilities in Shanghai, Beijing, Guangzhou, Chengdu, Dalian, Wuhan, Shenzhen, Hangzhou, Nanjing, Hong Kong, Taipei, and other major cities.

Ping An
Direct Billing for both inpatient and outpatient.
Ping An is China's first nation-wide insurance company to welcome strategic overseas investors. Ping An and its subsidiaries provide various financial services, including insurance and investment management to over 37 million retail customers and approximately 2 million corporate customers. Ping An is the second largest insurance company in China in terms of gross written premiums and policy fees.
Contact Information:
Candy Xia
Tel No: 86 21 63453220-806
Mobile: 13601919090
www.pa18.com

GBG
Direct Billing for both inpatient and outpatient.
With over 30 years' international benefits underwriting and 12 years' expatriate service experience in China, GBG is serving over 200MNCs in China and aiming to provide most competitive employee benefits solutions. It also developed into the first TPA in China for international health insurance products.
Having comprehensive direct billing network worldwide and largest local direct billing hospital network in China, GBG has abundant experience on handling emergency, major medical cases and established offices in Shanghai, Beijing, Chengdu and Wuhan.
Suite 3007, Sino Life Tower, 707 Zhangyang Road, Shanghai, 200120 P. R. China
Office Tel: +86 21 5835 6658
Cellphone: +86 139 1729 5509
Fax: +86 21 5835 3368
www.gbgi.net

RSA
Direct billing available on request.
RSA offer an excellent range of award-winning healthcare plans to meet your needs as an expatriate, international business executive student. We also cover corporate and affinity groups. If you are looking to arrange cover for your employees or members, here are some of the extra benefits available.
- Different members of a scheme can be covered with different levels or areas of cover.
- Medical History Disregarded underwriting availabel for group size larger thatn 20 employees.

Sevencorners
Direct Billing for Outpatient and Inpatient.
IMS
Direct Billing for Outpatient and Inpatient.
Euro-Alarm
Direct Billing for Inpatient and Guarantee Letter.
Inter-Mutuelles Assistance
Direct Billing for Inpatient and Guarantee Letter.
AXA
Direct Billing for Inpatient and Guarantee Letter.
AXA ASSISTANCE,a subsidiary of the AXA Group, was established in 1959. Since then, AXA ASSISTANCE has continued to develop its
presence around the world. Nowadays, AXA ASSISTANCE has more than 5,000 employees in 37 Alarm Centers located across the 5 continents and with 250,000 approved service providers. AXA ASSISTANCE provides consistent high quality service of HEALTH ASSISTANCE, TRAVEL ASSISTANCE,VEHICLE ASSISTANCE and HOME ASSISTANCE.
Phone: +86 10 - 8468 5898
Fax: +86 10 - 8458 0295
Website: www.axa-assistance.com.cn
E-mail: operation@axa-assistance.com.cn

Road China
Direct Billing for Inpatient and Guarantee Letter.
ROAD CHINA ASSISTANCE is the subsidiary of MAPFRE ASISTENCIA in China and part of MAPFRE GROUP, the largest insurance group in Spain.
MAPFRE ASISTENCIA is a multinational insurance, reinsurance and services company founded in Madrid (Spain) in
1989, which today operates in Europe, America, Asia, and Africa.
We are specialists and international leaders in Assistance and Claims Management, Specialty Risk, Travel Insurance and Travel Assistance Programmes and Senior Citizens in MAPFRE ASISTENCIA we have available a wide range of products which show just how extensive our knowledge of the insurance sector is. It is for this reason we were awarded the ITIJ Award certifying us as the best international assistance company.
Now Road China Assistance, the brach of MAPFRE ASISTENCIA in China, will lead you to a new experience.
E-mail: supplier@roadchina.com.cn
Website: www.roadchina.com.cn

World Access
Direct Billing for Inpatient and Guarantee Letter.
Medex
Direct Billing for Inpatient and Guarantee Letter.
Assistance Online
Direct Billing for Inpatient and Guarantee Letter.
Mondial Assistance Group
Direct Billing for Inpatient and Guarantee Letter.
Mobility Benefits
Direct Billing for Inpatient and Guarantee Letter.
Sunshine Life
Direct Billing for both inpatient and outpatient.
Sunshine Life is affiliated with Sunshine Insurance Group Corporation Limited, one of seven Chinese Insurance Groups. Sunshine Life, established on Dec. 17th, 2007, is a nationwide life insurer mainly providing life insurance, health insurance and accidental injury insurance. At present, it has opened 24 branches and 284 networks in total.
Sunshine Life holds rich healthcare management experiences in health insurance business through recent rapid and stable development. At present, we customize the medical insurance product “Sunshine Worldwide Group Medical Insurance” to expatriates and local high level elites in terms of their medical requirements. We aim to provide medical insurance, healthcare management, specialist consultation and emergency assistance etc. A 24-hour bilingual hotline is available at any time and anywhere.
Phone: (0086) 40081-95510
E-mail: MedicalService-lhq@sinosig.com

Vanbreda
Direct Billing for Outpatient and Inpatient.
International SOS
Direct Billing for Inpatient and Guarantee Letter.
Europ Assistance
Direct Billing for Inpatient and Guarantee Letter.
PIBB TPA Centre
Detail information
PIBB TPA Centre Provides 24hrs services for inquires and claims support for Healthline Asia & AAUG (EduCare) clients in China.
24 hrs hotline: 400 8181 600
Website: http://www.pibb.com.cn/

SOS International
Direct Billing for both inpatient and outpatient.
SOS International A/S is the largest assistance provider in the Nordic Countries which is the market leader 90% of the Nordic market with a total population of approximately 24 million people. SOS International A/S is covering all of China from rural regions to major cities all over China and the office in Shanghai is covering the regions: P.R. China, Hong Kong, and Macau, Taiwan, Tibet and Mongolia.
Typical tasks include:
Negotiating price agreements and preparation of SOS’ standard price lists for the region
Local assistance and collaboration with local authorities
Facilitating our payment guarantee
Dealing with suppliers, cash payouts and reimbursement of bills
Receipt of bills, cost control and payment on behalf of SOS
Taking calls via a dedicated SOS telephone number and giving advice
Local business with SOS products
Contact person in SOS China Service office: Chutima Holm / Fang Fang
Yunsun Tower
Room 818,
No.2025, Zhong Shan Road (W),
Shanghai 200235,
P.R. China
Tel: +86 21 6126 4646
Fax: +86 21 6126 4647
24H: +86 21 6126 4646
www: www.sos.eu

Now Health International
Direct Billing for both inpatient and outpatient.
Tel: +852 2279 7310

United Healthcare
Direct Billing for Guarantee Letter only.
Tel: +1 763 274 7362
E-mail: gsops@uhc.com
Payment & Health Insurance
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